* Monitor the progress and tasks according to the set process;
* Comply with the Company's training process;
* Understand and transfer system requirements from customers to the team as well as support team members to send questions to customers and follow up, handle and solve problems;
* Check, confirm the tasks are completed before releasing the demo - the final version of the product;
* Manage files and lists related to work;
* Manage meeting schedule with customers;
* Support superiors in performing work-related organizational activities;
* Summarize the situation and respond to customers;
* Fully report daily work to superiors and customers;
* Fully inform the problems related to team members, projects, customers, and others.